email i just sent to MODEL CO. (US) re their HUGE shipping prices! $15 to ship like 3 oz & that's just STANDARD! unbelievable!

 

Hello,

I just placed my first order w/you. I have received a few of your products via Allure, some I like, some I don’t. I’m a Makeup Artist/Esthetician/Cosmetologist/Writer, not that that matters here.

Anyway, I was really surprised & taken aback by your astronomical shipping prices! $15 for STANDARD SHIPPING?! Really? Geez! For that price, I would think that my order would be shipped next day air. I’m only partially joking about that. Seriously. I was pleasantly surprised by the low cost of some of your items & flabbergasted at the high price of others. I know that many companies & sellers “make up” for their low prices by slapping you w/high shipping.

I purchased from the US site, had it been coming from AU, I could understand, but honestly, these items are almost weightless. You could practically stick them in an envelope w/a stamp, that’s how light they are! I’m very familiar w/shipping prices, as I ship frequently.

So, yeah, for what it’s worth…. I know you probably couldn’t care less about my email & comments, regarding this, but I felt the need to share them. And you truly should care about your customers thoughts & feelings, of course, as you are in the customer service business, or you need consumers to make & keep your business in a healthy standing.

PS. I REALLY, truly hope that I, at the very least receive some samples w/my order! A primer would be great, for one!

Sincerely,

Julie Trotter

ps. (this is not in email, just me saying here now), my personal FAV is when u see shit for sale on sites, amazon, ebay, wish, whatever & the item is VERY cheap, just cents or a few dollars, right? & ur all shocked & like "wow, how cool, how lucky am i to get this deal"? right? THEN u see that their shipping is $30.49 or whatever. so THAT is why the item is so cheap (even if it's a cheap item that SHOULD be cheap. say ur buying a plastic plate that's worth 5 cents. so that is then how they gouge u, or get greedy or try to TRICK u (which pisses me off even more than the straight out in ur face greed, cuz i never fall for it, but i have sweet friends that do! so it makes me angry! they think they are getting a FREE item or some dirt cheap deal, but they aren't. i don't say anything usually, as i'd prefer them to keep their positive outlook as opposed to my more cynical one. :)