this is a very quickly typed response to a simple survey question from ebay regarding what i think of the "offers" i get on there. I let shit fly obviously, they have screwed me over SO many times. just kept my money out of greed, not giving a crap, greed, not giving...(haha u get the point). i had FOURTEEN "returns", items never received, blatant theft of my money that they NEVER refunded or took care of, though i reported them asap & took all the proper steps, filed claims. made & signed affidavits, u name it. was a whole scheme deal by the sellers, (that they let continue to sell), u couldn't even leave negative feedback, as it was not within the shipping time they specified (over 90 days), big old mess. they also have NOT refunded shipping i bought but couldn't print out, many times. they have forced me to refund damaged orders (thanks to shippers or customer to get something free), telling me i was covered & wouldn't lose my funds, then reneged on their promises. u can't reach a live person to save ur life, literally. so here is my "survey" below: (they asked what i thought of them charging people asap who offered lowered purchase prices. weird question huh?)
i think that's good. i wish u didn't take so much of OUR $$ though! it used to be so much less AND u used to let US keep our own tax! shipping is NOT free either. poshmark & other sites let the sellers keep about 90% or MORE of their sales. also, u have NOT REFUNDED SHIPPING I PAID FOR & DIDN"T USE & CONTACTED U THE MOMENT I DIDN'T USE IT & MANY TIMES AFTER. U DID NOT HAVE MY A-Z GUARANTEE COVERAGE OR MY BACK, THOUGH THAT'S WHAT I WAS PROMISED AFTER AN ORDER GOT SMASHED BY BUYER OR POST OFFICE!!
(further survey question here:) u could stop ME from being UNPAID by YOU, EBAY! *see above*! that would improve my experience GREATLY, i can go sell my products elsewhere & stop u from getting MY money. that would help me also. also having LIVE CUSTOMER SERVICE HELP ON THE PHONE, not only recordings that then hang up on you would be VERY HELPFUL especially when u promise to have us covered! u have quite the little system of non-help going on. everything is "go read this article for help". when did articles ever HELP someone w/a live person needed issue? not that i WANT to call u or anyone regarding ANY problems. that is just more stress. never a good thing one has to do, so why would someone be searching that out? bored, dumb people w/too much time on their hands? u can easily filter them out. instead, u filter EVERYONE OUT! THAT is bad customer service period.
NO business/company is SO great or SO irreplaceable as to not lose business & sellers & customers. we are ALL your bread & butter, your precious money, right? ur lifeblood. u should REALLY care for your sellers MUCH more, like at all, would be great for a start. TY
