like a password or credit card.
Hi julie, I’m your customer support assistant. Is this the order you need help with?
Aug 04, 2025 order
$17.15
Delivery from store
Canceled on Aug 04
We’re sorry, we had to cancel these items. It may take up to 10 business days for the bank to remove payment authorization.
3 items




10:42 AM
10:43 AM
Got it. What do you need help with?
10:43 AM
10:43 AM
Okay, please describe what you need and I’ll be happy to help.
10:43 AM
Generated by AI
10:44 AM
I understand that you’re frustrated with the driver not being on the correct street, leading to the cancellation of your order. Unfortunately, I couldn’t find specific details regarding this issue in the available resources.
If you’d like, I can connect you with a customer service agent to further address this concern. Would you like me to do that?
10:44 AM
Generated by AI
10:45 AM
I can connect you with an associate. How should we contact you?
10:45 AM
10:45 AM
You’ll be connected to an agent shortly. Please remain on the page while we transfer you.
Good news! Our agent Ayesha has joined the conversation.
10:45 AM
10:45 AM
Hello Julie, Ayesha here. Thank you for contacting Walmart Customer Support. Hope you’re having an amazing day. I will be your customer support specialist and I’ll do my best to assist you today. Please allow me a quick moment to read the bot chat above to grasp an understanding so that I can help you to the best of my abilities, to make you smile and feel good.
10:46 AM
10:46 AM
10:47 AM
10:47 AM
I really apologize to you for the difficulty you encountered regarding your order, Do not worry at all I will help you with your concern in the best possible way. Could you please let me know the last four digits of your phone number so that I would be able to continue with your order details?
10:48 AM
10:48 AM
10:48 AM
10:48 AM
10:49 AM
We deeply care about your experience and we failed to meet our regular quality standards. We should have been more careful, and I’m very sorry for the issues it has caused you. Don’t worry! i will make sure to remove this driver from the Walmart for such unprofessional behavior and will also make sure that we won’t get hired again for such job at this platform
10:50 AM
10:50 AM
10:50 AM
10:50 AM
10:50 AM
10:51 AM
I’m so embarrassed right now that you had to deal with all of this. Please accept my sincerest apologies on behalf of Walmart. I am filing a complaint with store because such issues are not acceptable at any cost, I’ve fully documented your concern on your account so that next time we’ll ensure that we don’t let down a loyal family member like you.
10:51 AM
10:51 AM
10:51 AM
10:51 AM
Sureee
10:51 AM
i will definitely escalate it to the delivery department to make sure to add these instructions, so the customers won’t face any inconvenience.
10:52 AM
10:53 AM
10:53 AM
Thank you so much for your patience. As per checking I can see that the order was out for delivery but due to unforeseen reason driver has returned to store, which is why I am extremely sorry, please accept my humble apologies. However, please do not worry as to resolve this concern.
10:53 AM
10:53 AM
10:53 AM
Acknowledged
10:53 AM
We have two ways to go in this matter:I could go ahead and create an incident with added notes a detailed report and hopefully that would resolve the issue by getting the order delivered by the end of the day or tomorrow morning before 11am but I am afraid I could not make any promises in this case as it would be up to the store.In case you are not interested in waiting any longer I understand that, and I would be happy to process a cancellation and refund for the order.
10:54 AM
10:54 AM
Would that be okay for you?
10:54 AM
10:54 AM
10:54 AM
10:55 AM
10:55 AM
I’m really sorry, However, The amount of the cancelled order will automatically be reverted back into your account within the next 10 business days.
10:55 AM
10:56 AM
10:56 AM
10:56 AM
However, Equate Stool Softener Plus Stimulant Laxative Tablets for Constipation, 120 Count, Compare to Colace® 2-IN-1 Active Ingredient, Dot’s Homestyle Pretzels, Original Seasoned Pretzel Twists Snack, 16 oz Family Size Bag (Max 2), these items of your will come through separate delivery.
10:56 AM
10:56 AM
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10:56 AM
10:57 AM
10:57 AM
10:57 AM
Please allow me a moment to research and review this.
10:57 AM
10:57 AM
10:58 AM
I am really ashamed for the experience you had today, I am issuing you a $5 promo code as a small gesture of apology on your email, I can understand that it can’t compensate the hassle that you have faced but its just a small gesture of apology from my end, I would be really glad if you accept it. And also I’m making one exception for you, that when you receive this same order which was cancelled by our side earlier, so after receiving this order, please reach back to us, we will refund you for this order, when you receive after ordering it.
10:58 AM
10:58 AM
10:59 AM
also I’m making one exception for you, that when you receive this same order which was cancelled by our side earlier, so after receiving this order, please reach back to us, we will refund you for this order, when you receive after ordering it and also we will refund you for your other order too which you have order earlier separately.
10:59 AM
11:00 AM
11:00 AM
11:00 AM
250805-63912-6545-0000I’d request you that you can also keep this reference ID for future agent in line to give you the refund on your both orders after receiving them.
11:00 AM
A promo code for $5 off your next eligible order over $10 (code: CAY23JZ9JZ) has been activated and sent to hedwig0109@sbcglobal.net.
11:01 AM
11:02 AM
11:02 AM
11:02 AM
11:02 AM
You can keep this promo code and also get back to us to get the refund on your both orders, when you receive your orders, along with the items. I just made an exception for you on this by gong above and beyond, since it’s our mistake and i have to compensate for it.
11:02 AM
11:03 AM
11:03 AM
11:03 AM
No, I’m not saying that you we are sending your cancel order to you, i’m saying that, when you reorder that order and when you receive that then come back to us, we will refund you again for that, as well as for you other order too.
11:04 AM
11:04 AM
250805-63912-6545-0000I’d request you that you can also keep this reference ID for future agent in line to give you the refund on your both orders after receiving them.
11:04 AM
11:05 AM
And i apologize on the behalf of the Walmart for cancelling your order too. However, you will receive your amount for taht cancel order within 10 business days, and i have made an exception for you that we will also issue you a refund on your other 2 orders too, when you receive your orders, in order to compensate for our mistake as well.
11:10 AM
And i apologize on the behalf of the Walmart for cancelling your order too. However, you will receive your amount for taht cancel order within 10 business days, and i have made an exception for you that we will also issue you a refund on your other 2 orders too, when you receive your orders, in order to compensate for our mistake as well.
11:10 AM
What will be the total amount of your orders?
11:11 AM
11:12 AM
The one you will be receiving and the other which you are going to reorder.
11:12 AM
11:13 AM
Okay
11:13 AM
Then i’d request you to please get back to us, we will refund you for your orders along with it’s delivery fee too.
11:14 AM
Also to do my best to make you smile I am going ahead and adding your name in the priority list to make sure your orders get delivered to you on time with a proper care, You really deserve much better from us.
11:14 AM
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11:15 AM
Thank you for sharing the details please allow me to have your 2 minutes of your precious time so I may further proceed to assist you please stay with me.
11:16 AM
11:15 AM
Thank you for sharing the details please allow me to have your 2 minutes of your precious time so I may further proceed to assist you please stay with me.
11:16 AM
You can save my chat, as well as you can also, keep my incident ID as well.
11:17 AM
Apologies for the interruption, but I just wanted to check if you’re still with me. If you’re available, please let me know. Your satisfaction is important to us, and we want to ensure that all your concerns are addressed. However, I can only wait for your response for one more minute or the chat will closed by the system automatically.
11:19 AM
11:19 AM
11:19 AM
11:19 AM
11:19 AM
What will be the total amount of your orders?