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Aug 11, 2025

IGNORE THIS (for my purposes only i'm posting to save) turns out i was right, she was FULL ON LYING TO ME!! walmart chat PROOF when i call for refund for BOTH ORDERS!!

 like a password or credit card.

Walmart bot said

Hi julie, I’m your customer support assistant. Is this the order you need help with?

Aug 04, 2025 order

$17.15

Delivery from store

Canceled on Aug 04

We’re sorry, we had to cancel these items. It may take up to 10 business days for the bank to remove payment authorization.

3 items

Nestle Carnation Original Malted Milk Powder Mix, 13 oz
Torani Sugar Free Raspberry Liquid Drink Enhancer, 1.62 fl oz
Equate CalaSpray Anti Itch Clear Skin Protectant, 3 oz, Compare to Caladryl® active ingredients

10:42 AM

You said
Yes, I need help with this order

10:43 AM

Walmart bot said

Got it. What do you need help with?

10:43 AM

You said
It's something else

10:43 AM

Walmart bot said

Okay, please describe what you need and I’ll be happy to help.

10:43 AM

Generated by AI

You said
that canceled order. i watched the driver on walmart.com on my phone a block away from me drive around & around on the TOTALLY wrong street. this happens all the time

10:44 AM

Walmart bot said

I understand that you’re frustrated with the driver not being on the correct street, leading to the cancellation of your order. Unfortunately, I couldn’t find specific details regarding this issue in the available resources.


If you’d like, I can connect you with a customer service agent to further address this concern. Would you like me to do that?

10:44 AM

Generated by AI

You said
yes plz

10:45 AM

Walmart bot said

I can connect you with an associate. How should we contact you?

10:45 AM

You said
Start chat (1 min wait)

10:45 AM

Walmart bot said

You’ll be connected to an agent shortly. Please remain on the page while we transfer you.

Agent said

Good news! Our agent Ayesha has joined the conversation.

10:45 AM

You said
plz HELP ME!

10:45 AM

Agent said

Hello Julie, Ayesha here. Thank you for contacting Walmart Customer Support. Hope you’re having an amazing day. I will be your customer support specialist and I’ll do my best to assist you today. Please allow me a quick moment to read the bot chat above to grasp an understanding so that I can help you to the best of my abilities, to make you smile and feel good.

10:46 AM

You said
ok while u do that i want to finish what i was saying to the bot...

10:46 AM

You said
the info of driver pops up thru my text & the site & says call driver, as i watch him a block away for ages

10:47 AM

You said
i tried to call him 100 times & every time the site would give me a new page saying "tech difficulties"

10:47 AM

Agent said

I really apologize to you for the difficulty you encountered regarding your order, Do not worry at all I will help you with your concern in the best possible way. Could you please let me know the last four digits of your phone number so that I would be able to continue with your order details?

10:48 AM

You said
so the driver didn't bother to read MY directions, ANY directions OR even call me from a block away at the 2 phone numbers i have listed

10:48 AM

You said
so i lose my order AND my $$ for 10 days

10:48 AM

You said
5152

10:48 AM

You said
they said it would be delivered later. i would have driven after him if the site would let me call him!!

10:49 AM

Agent said

We deeply care about your experience and we failed to meet our regular quality standards. We should have been more careful, and I’m very sorry for the issues it has caused you. Don’t worry! i will make sure to remove this driver from the Walmart for such unprofessional behavior and will also make sure that we won’t get hired again for such job at this platform

10:50 AM

You said
ok well i've been told that countless times but it continues to happen

10:50 AM

You said
i suffer endlessly

10:50 AM

You said
u know what u can do?

10:50 AM

You said
not make promises that don't occur

10:50 AM

You said
1. u can MAKE drivers read the 1 sentence directions customers leave for them on ALL orders!

10:51 AM

Agent said

I’m so embarrassed right now that you had to deal with all of this. Please accept my sincerest apologies on behalf of Walmart. I am filing a complaint with store because such issues are not acceptable at any cost, I’ve fully documented your concern on your account so that next time we’ll ensure that we don’t let down a loyal family member like you.

10:51 AM

You said
2. call customers i theres a problem!

10:51 AM

You said
3. get my order BACK TO ME ASAP

10:51 AM

You said
& give me a PROMO for having to contact u guys every single week w/out fail

10:51 AM

Agent said

Sureee

10:51 AM

Agent said

i will definitely escalate it to the delivery department to make sure to add these instructions, so the customers won’t face any inconvenience.

10:52 AM

You said
ok. that's what will make me happy. those instructions have been ON there for SIX YEARS!

10:53 AM

You said
it's been escalated

10:53 AM

Agent said

Thank you so much for your patience. As per checking I can see that the order was out for delivery but due to unforeseen reason driver has returned to store, which is why I am extremely sorry, please accept my humble apologies. However, please do not worry as to resolve this concern.

10:53 AM

You said
use only women drivers for my orders that read & speak english

10:53 AM

You said
I WATCHED HIM FUMBLE AROUND RIGHT NEXT TO MY PLACE!!!!!

10:53 AM

Agent said

Acknowledged

10:53 AM

Agent said

We have two ways to go in this matter:I could go ahead and create an incident with added notes a detailed report and hopefully that would resolve the issue by getting the order delivered by the end of the day or tomorrow morning before 11am but I am afraid I could not make any promises in this case as it would be up to the store.In case you are not interested in waiting any longer I understand that, and I would be happy to process a cancellation and refund for the order.

10:54 AM

You said
that's not unforeseen anything

10:54 AM

Agent said

Would that be okay for you?

10:54 AM

You said
it's already been cancelled by u guys!

10:54 AM

You said
w/out my permission w/out another attempt w/out anything

10:54 AM

You said
please give me a promo so i can order something w/out having to wait for my $$ back again

10:55 AM

You said
i should be on the payroll. i do more work than any of the so called delivery drivers

10:55 AM

Agent said

I’m really sorry, However, The amount of the cancelled order will automatically be reverted back into your account within the next 10 business days.

10:55 AM

You said
i have literally driven around properties looking for them & my orders that they leave everywhere that's NOT my place

10:56 AM

You said
yeah i said that 10 days

10:56 AM

You said
promo please

10:56 AM

Agent said

However, Equate Stool Softener Plus Stimulant Laxative Tablets for Constipation, 120 Count, Compare to Colace® 2-IN-1 Active Ingredient, Dot’s Homestyle Pretzels, Original Seasoned Pretzel Twists Snack, 16 oz Family Size Bag (Max 2), these items of your will come through separate delivery.

10:56 AM

You said
i've spent enough time & stress on this nightmare

10:56 AM

You said
yes i know that tooi

10:56 AM

You said
too

10:56 AM

You said
are u going to keep talking & not helping me?

10:57 AM

You said
PROMO CODE PLEASE

10:57 AM

You said
i have to get back to work

10:57 AM

Agent said

Please allow me a moment to research and review this. 

10:57 AM

You said
already spent hrs on this mess & stress

10:57 AM

You said
or i can just stop using walmart forever & post everywhere on the web about the 8,000 nightmares you've put me thru

10:58 AM

Agent said

I am really ashamed for the experience you had today, I am issuing you a $5 promo code as a small gesture of apology on your email, I can understand that it can’t compensate the hassle that you have faced but its just a small gesture of apology from my end, I would be really glad if you accept it. And also I’m making one exception for you, that when you receive this same order which was cancelled by our side earlier, so after receiving this order, please reach back to us, we will refund you for this order, when you receive after ordering it.

10:58 AM

You said
$5?

10:58 AM

You said
how about u at least make up for the total i've lost for TEN DAYS & an hourly wage, i've spent 3 HRS on this

10:59 AM

Agent said

also I’m making one exception for you, that when you receive this same order which was cancelled by our side earlier, so after receiving this order, please reach back to us, we will refund you for this order, when you receive after ordering it and also we will refund you for your other order too which you have order earlier separately.

10:59 AM

You said
what?

11:00 AM

You said
i'm gettingn it now?

11:00 AM

You said
THEN supposed to call again for a nother refund?

11:00 AM

Agent said

250805-63912-6545-0000I’d request you that you can also keep this reference ID for future agent in line to give you the refund on your both orders after receiving them.

11:00 AM

Agent said

A promo code for $5 off your next eligible order over $10 (code: CAY23JZ9JZ) has been activated and sent to hedwig0109@sbcglobal.net.

11:01 AM

You said
both of my orders? so the "cancelled" one is coming again to ME?

11:02 AM

You said
& i will get refund for entire order?

11:02 AM

You said
this makes no sense

11:02 AM

You said
sounds like ur passing the buck

11:02 AM

Agent said

You can keep this promo code and also get back to us to get the refund on your both orders, when you receive your orders, along with the items. I just made an exception for you on this by gong above and beyond, since it’s our mistake and i have to compensate for it.

11:02 AM

You said
then when i call for refund i'm screwed

11:03 AM

You said
oh the whole $5? so now i have to pay a delivery FEE too!! how kind of u!!

11:03 AM

You said
maybe i should just GIVE u guys my $$ for nothing. oh wait, i already AM doing that!!

11:03 AM

Agent said

No, I’m not saying that you we are sending your cancel order to you, i’m saying that, when you reorder that order and when you receive that then come back to us, we will refund you again for that, as well as for you other order too.

11:04 AM

You said
then u should refund it all NOW & also show the uncancelled order on it's way so i have PROOF of all ur saying

11:04 AM

Agent said

250805-63912-6545-0000I’d request you that you can also keep this reference ID for future agent in line to give you the refund on your both orders after receiving them.

11:04 AM

You said
u can do it NOW & also email me that info

11:05 AM

You said
i've dealt w/u guys for yrs. i know better than that ayesha
Agent said

And i apologize on the behalf of the Walmart for cancelling your order too. However, you will receive your amount for taht cancel order within 10 business days, and i have made an exception for you that we will also issue you a refund on your other 2 orders too, when you receive your orders, in order to compensate for our mistake as well.

11:10 AM


Agent said

And i apologize on the behalf of the Walmart for cancelling your order too. However, you will receive your amount for taht cancel order within 10 business days, and i have made an exception for you that we will also issue you a refund on your other 2 orders too, when you receive your orders, in order to compensate for our mistake as well.

11:10 AM

Agent said

What will be the total amount of your orders?

11:11 AM

You said
which other 2 orders?

11:12 AM

Agent said

The one you will be receiving and the other which you are going to reorder.

11:12 AM

You said
well i'm not a genie. i can't predict the cost of my next order

11:13 AM

Agent said

Okay

11:13 AM

Agent said

Then i’d request you to please get back to us, we will refund you for your orders along with it’s delivery fee too.

11:14 AM

Agent said

Also to do my best to make you smile I am going ahead and adding your name in the priority list to make sure your orders get delivered to you on time with a proper care, You really deserve much better from us.

11:14 AM

You said
the one as u can see is $17.15

11:14 AM

You said
ahh ok. well i need to have PROOF of these things in writing

11:14 AM

You said
u can't just make promises

11:14 AM

You said
i've been promised things exactly like this before. then i call walmart they have NO clue what i'm talking about, as u well know

11:15 AM

Agent said

Thank you for sharing the details please allow me to have your 2 minutes of your precious time so I may further proceed to assist you please stay with me.

11:16 AM

Agent said

You said
i've been promised things exactly like this before. then i call walmart they have NO clue what i'm talking about, as u well know

11:15 AM

Agent said

Thank you for sharing the details please allow me to have your 2 minutes of your precious time so I may further proceed to assist you please stay with me.

11:16 AM

Agent said

You can save my chat, as well as you can also, keep my incident ID as well.

11:17 AM

Agent said

Apologies for the interruption, but I just wanted to check if you’re still with me. If you’re available, please let me know. Your satisfaction is important to us, and we want to ensure that all your concerns are addressed. However, I can only wait for your response for one more minute or the chat will closed by the system automatically.

11:19 AM

You said
already saved the chat

11:19 AM

You said
& the incident id

11:19 AM

You said
once again email me this info

11:19 AM

You said
y do u keep avoiding that?

11:19 AM

Agent said

Agent said

What will be the total amount of your orders?