My thoughts, whatever they may be. About men, dating, life. Makeup/skin/hair advice! you name it!: 2024-08-18

🔔 Did you know, you can now interact and track your package with Wink through SMS? Just Text "track my package" to 587.817.2380* to get started.

*Standard message and data rates apply. You may opt-out at any time.

❗"For the best experience, please do not leave this web browser as your connection may be interrupted or disconnected and you may need to start over" ❗

Hi, I'm Wink, the OnTrac Virtual Assistant. I'm here to help you with your package. 📦

C12199807691774

Package status: The package was scanned at your local OnTrac facility and is being prepared for delivery.address: SAN PEDRO, CA

last event time: 08/21/2024 at 05:56 AM

estimated delivery date: 08/21/2024

Please select an option below:

You selected: Add Delivery Instructions

i have a problem with ALL of my orders that u DON'T DELIVER

I understand that you're experiencing issues with all of your orders not being delivered.

Source: OnTrac

FAQ - OnTrac

I'm sorry to hear that you're having trouble with your deliveries. Here are some steps you can take to resolve this issue:

1. Track your package: Visit the tracking page on the OnTrac website and enter your tracking number. After you enter your tracking number, please hit “Track Your Package” to see the latest status.

2. Contact your retailer: If you don't have a tracking number or if the tracking information shows that your package is delayed, please contact your retailer for assistance.

3. Use Wink, our Virtual Chat Assistant: If your package is marked as delivered but you can't find it, or if you have delivery instructions to add to your order, please use Wink, our Virtual Chat Assistant, to help create a ticket. You will need a valid tracking number.

4. Contact OnTrac Customer Service: If you need further assistance, you can reach the OnTrac Customer Service team by texting "track my package" to 587.817.2380. An OnTrac representative will be happy to help.

Please note that OnTrac delivers packages to residences typically between 8 a.m. and 9 p.m. in your local time zone on your scheduled date of delivery.

For more information, please refer to the Frequently Asked Questions on the OnTrac website.

Did this help?

Add Delivery Instructions

I understand that you would like to include specific delivery instructions.

Source: OnTrac

FAQ - OnTrac

To add delivery instructions to your order, please follow these steps:

1. Use Wink, our Virtual Chat Assistant, to help create a ticket. You can find Wink on the OnTrac website.

2. Please note that you will need a valid tracking number to create a ticket.

3. This is the best way to communicate instructions to our team and driver.

Please note that if your package is out for delivery, the instructions may not be available until the next delivery attempt within 1-2 business days.

For more information, you can visit the OnTrac Frequently Asked Questions page.

Was I able to help you?

i need a LIVE AGENT

Do you want to contact a support agent?

You selected: Yes

Yes

For the best experience, please do not leave this web browser as your connection may be interrupted or disconnected and you may need to start over

Routing you to a live agent

You are next in line. An agent is joining soon

Brianna has joined the chat

Brianna has left the chat

See previous status (6)

Symone has joined the chat

Hi, My name is Brianna from Ontrac Webchat. How may I assist you today?

To stop talking to the agent, just type Exit.

yes i don't receive ANY OF MY PACKAGES WHEN ON TRAC IS DELIVERING THEM

they leave them at wrong addresses, don't read my instructions or anything

i've signed up for texts, tried to contact u, done everything on my end, still NO HELP or deliveries!

r u there?

hello?

i guess i should contact the better business bureau

Hi, My name is Symone from Ontrac Webchat. How may I assist you today?

To stop talking to the agent, just type Exit.

what happened to brianna from 10 min ago?

i already typed everything to her

Brianna • Aug 21 6:41 AM Message from useryes i don't receive ANY OF MY PACKAGES WHEN ON TRAC IS DELIVERING THEM Message from userthey leave them at wrong addresses, don't read my instructions or anything Message from useri've signed up for texts, tried to contact u, done everything on my end, still NO HELP or deliveries!

r u going to not answer me as well & vanish?

i don't have time to sit here and wait for nothing

I am more than happy to assist you! Could you please give me a moment to review your case and tracking details?

To stop talking to the agent, just type Exit.

r u still reviewing?

Could you please provide your name, phone number and email address to include as contact information for your case?

To stop talking to the agent, just type Exit.

julie trotter

-310-507-5152

1321 via sebastian #10 san pedro ,ca 90732

u already know all of this information

u have a delivery for me today. i would like to actually RECEIVE IT FOR ONCE!

i'm on w/the better business bureau as well, since u guys are sooooooooo slow to address anything at all

the drivers need to read my special instructions for delivery. do they read? can they read?

are u gone again?

Thank you for providing that information. Please allow me 3 to 5 minutes for me to review the case notes.

To stop talking to the agent, just type Exit.

you've already had 20 minutes! plus

Could you please confirm the information below for this package?

Address on your package:
1321 VIA SEBASTIAN
10
SAN PEDRO, CA 90732-2291

To stop talking to the agent, just type Exit.

yes

i can't sit here all morning

are u going to HELP ME HERE??

soon!!

helloooooooooooo??????????

are there ANY LIVE AGENTS THAT EXIST HERE?

this is ridiculous! are u on break?

i've reported u to the better business bureau & am now filing a claim with them

i could also do my taxes & cook breakfast for the whole town while i wait on a response here

or i could take a trip

lalala. maybe a napk

nap

this is bullshit

Symone has ended the conversation

ur company is going out of business!!!!!!!!

Please enter your tracking number below

bye symone. thanks for ZERO HELP!

Sorry, that tracking number is invalid. It usually begins with "LX", "LS", "1LS", "D", or "C". Please reach out to your seller for the correct tracking number if the problem persists.

Do you want to try entering your tracking number again?

You selected: no

Is your reason for contact related to a tracking number?

You selected: Yes

Yes

In order to further assist you please contact us again once you have a valid tracking number. Is there something I can assist you with?

Did I help resolve your request?

Do you want to contact a support agent?

yes sure u are wink

Please try again

Do you want to contact a support agent?

You selected: Yes

Yes

For the best experience, please do not leave this web browser as your connection may be interrupted or disconnected and you may need to start over

Routing you to a live agent

You are next in line. An agent is joining soon

See previous status (3)

Génesis has joined the chat

Hi, My name is Génesis from Ontrac Webchat. How may I assist you today?

To stop talking to the agent, just type Exit.

I WANT ON TRACK TO DO THEIR JOB. DELIVER MY PACKAGES.

I HAVE ALREADY BEEN THROUGH THIS FOR AN HR & A HALF W/MANY AGENTS

I'M TALKING TO THE BETTER Business BUREAU NOW

DO YOUR JOB. ALL OF YOU!

I am sorry to know that, I am more than happy to assist you! Could you please provide me with your full name, email address and phone number?

To stop talking to the agent, just type Exit.

go back to the 80 times i'ts already been entered!

julie trotter Message from user-310-507-5152 Message from user1321 via sebastian #10 san pedro ,ca 90732 Message from useru already know all of this information Message from useru have a delivery for me today. i would like to actually RECEIVE IT FOR ONCE!

do u need 30 more minutes to "review" that?

Thanks. Could you please confirm the information below for this package?

Julie Trotter
310-507-5152

Address on your package:
1321 VIA SEBASTIAN
10
SAN PEDRO, CA 90732-2291

To stop talking to the agent, just type Exit.

yes yes

We received the electronic information for your package, but it is still on its way to us from your seller. Please continue to check for updates on your tracking at ontrac.com. If there are no updates on this package after 2 business days, please contact your seller for further assistance.

To stop talking to the agent, just type Exit.

U THINK I'M SITTING HERE OVER AN HR FOR THAT/

THE PROBLEM IS I NEVER RECEIVE ANY OF MY PACKAGES FROM ONTRAC

THEY NEED TO READ INSTRUCTIONS, MAPS, ADDRESSES, STOP LEAVING PACKAGES AT TOTALLY WRONG ADDRESSES, ON CURBS & SIDEWALKS & ANY PLACE BUT THE RECEIVERS HOUSE!

I am sorry for the previous experiences. We are always working to improve our service and your feedback is a big help.

To stop talking to the agent, just type Exit.

THERE ARE ALMOST 4,000 COMPLAINTS & REVIEWS OF ONTRAC ON THE BETTER BUSINESS BUREAU WEBSITE. NO ONE RECEIVING THEIR PACKAGES & U GUYS DO NOTHING!

Do you have the previous tracking numbers for the packages that were not received?

To stop talking to the agent, just type Exit.

YES I DO

IT WOULD TAKE ME ANOTHER HOUR TO GATHER THEM ALL TOGETHER

SINCE YOU'VE ALL MADE ME SIT HERE THAT LONG, WHAT'S THE REST OF MY DAY? JUST TO GET 1 LOUSY PACKAGE FROM U RIGHTLY DELIVERED?

In order for us to assist you with those packages, we need to have the tracking number.

To stop talking to the agent, just type Exit.

U GUYS HAVEN'T ASSISTED ME W/ANYTHING. EVER!

YOU JUST SUCK UP MY TIME

I'VE REPORTED U ALL

KISS THIS BIZ GOODBYE

ALONG W/ALL MY PACKAGES

I understand why you are frustrated. At this time, I have taken every available action. Please allow our facility the time needed to work this case for the package.

To stop talking to the agent, just type Exit.

Again, my apologies for this negative experience. Please let me know if there is anything else I might do for you today.

To stop talking to the agent, just type Exit.

YES TELL THE DRIVERS TO FOLLOW INSTRUCTIONS & ACTUALY READ THEM, ALONG W/ADDRESSES. CAN U DO THAT? CAN ANYONE DO THAT? OR DO U GUYS JUST SIT BACK & COUNT DOLLARS?

Thank you for bringing this to our attention. We will notify the delivery facility to address this issue to make sure it does not happen again. I apologize for the inconvenience.

To stop talking to the agent, just type Exit.

I apologize. Due to inactivity, the chat will be disconnected at this time. You can contact us again with further questions at ontrac.com. Thank you for contacting us and have a great day!

To stop talking to the agent, just type Exit.

Génesis has ended the conversation

My thoughts, whatever they may be. About men, dating, life. Makeup/skin/hair advice! you name it!

Labels

Aug 21, 2024

ONTRAC SHIPPING BS. for my own purposes mostly. "chats" w/agents to help me GET my deliveries!

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