THE following is my experience w/them AFTER tracking on their site forever, calling their so called "customer service" numbers just to get messages to go track on website, NO LIVE PERSON ANYWHERE! u just can't find one. i already saw people's search frustration on google, trying to find a live person to talk to. this is ALL after & because of their incompetent drivers. i have had package after package (once again, from my beloved walmart, you'd think i'd move on huh? but every place has issues & drawbacks these days) NOT DELIVERED to me & worse: LIED ABOUT! suddenly walmart is telling me my requested return/refund, whatever is approved, i'm like wtf? refund what? return i never did? here r some of the "reasons" they've listed (in type of course, on site, double of course): delayed, lost, driver can't reach customer, customer not available, customer REFUSED package, customer refused package AFTER it was damaged, delayed, then damaged, then refused by customer. etc. etc. etc. let me tell u, i have never ONCE met, seen or experienced 1 solitary on trac driver, never spoken to one, never saw 1 out of the corner of my eye. nada. these are all BALD FACED LIES! soooo...i was trying to contact the company, as they are in possession of a package of mine again (thanks to walmart, not my choice), to try to HELP them, give them exact directions where i live, my gate code, etc. *though i have all of this listed on every single package from walmart to me* many drivers refuse to read anything, many refuse to notice them, many just don't give a flying fuck. just gimme my paycheck. & sadly, any walmart map system they use or any other map system online gives the WRONG directions! & i watch them from the text, on site map, go around the property in circles, never going to the right streets, just driving around & around, back & forth. i generally call them, if the # is listed & say "please read my directions", most of them thank me effusively. so, i say "very important, follow my directions only" & preface it w/PLEASE READ DRIVERS!
btw: how long has on trac been in biz? i'm gonna guess not much longer if this is their professionalism. what happened to DHL? are they still around. i knew their hub in N. long beach quite well, as they couldn't manage to deliver packages either. so i'd have to drive out & pick them up.
now i need to redact some personal info from below convo, for obvious reasons. let me assure u that ALL of my info was correct was perfect, though i was told over & over that my phone #'s (both of them, cell & home) were wrong or didn't exist.
🔔 Did you know, you can now interact and track your package with Wink through SMS? Just Text "track my package" to 587.817.2380* to get started.
*Standard message and data rates apply. You may opt-out at any time.
❗"For the best experience, please do not leave this web browser as your connection may be interrupted or disconnected and you may need to start over" ❗
Message from bot
Hi, I'm Wink, the OnTrac Virtual Assistant. I'm here to help you with your package. 📦
I have my tracking numberI don't have my tracking number
Enter escape to switch between the answer and text area.
Jun 28 8:37 AM
Message from user
C12155623383317
Message from bot
Message from bot
Package status: The package was scanned at your local OnTrac facility and is being prepared for delivery.address: SAN PEDRO, CA
last event time: 06/28/2024 at 08:03 AM
estimated delivery date: 06/28/2024
Please select an option below:
Add Delivery InstructionsChange AddressDelivery DelayI am doneReturn Delivery
Jun 28 8:37 AM
Message from user
i need a live person to speak to!
Message from bot
Do you want to contact a support agent?
You selected: Yes
Jun 28 8:37 AM
Message from user
Yes
Message from bot
Message from bot
Message from bot
Message from bot
"For the best experience, please do not leave this web browser as your connection may be interrupted or disconnected and you may need to start over"
Routing you to a live agent...
Jun 28 8:38 AM
You are next in line. An agent is joining soon
Jun 28 8:38 AM
See previous status (3)
Keyra has joined the chat
Jun 28 8:38 AM
Message from user
ty
Message from bot
Hi, My name is Keyra from Ontrac Webchat. How may I assist you today?
To stop talking to the agent, just type Exit.
Keyra • Jun 28 8:38 AM
Message from bot
Could you please provide your tracking number, name, phone number, and email so I can look into this further?
To stop talking to the agent, just type Exit.
Keyra • Jun 28 8:38 AM
Message from user
C12155623383317
Message from user
ur just gonna say it's on it's way. that's NOT what i need to talk about
Message from user
typed in my email addy here
Message from user
i do NOT want to send an email or receive one either. i need a LIVE PERSON
Message from bot
Could you please verify the information for the package below?
address, San Pedro, CA 90732
To stop talking to the agent, just type Exit.
Keyra • Jun 28 8:41 AM
Message from user
yes that's it
Message from bot
How can I help you?
To stop talking to the agent, just type Exit.
Keyra • Jun 28 8:41 AM
Message from user
i'm having problems w/your drivers NOT doing their jobs!
Message from user
delivering packages to me from walmart. they are LYING & saying i wasn't home, wasn't available, i refused package in person. not 1 of those things happened
Message from bot
I do apologize for the inconvenience. But I see the tracking number you provided has not gone out for delivery yet. Did this happen with a previous order
To stop talking to the agent, just type Exit.
Keyra • Jun 28 8:44 AM
Message from user
yes
Message from user
happens w/almost every order!
Message from bot
can I get the tracking number for that package.
To stop talking to the agent, just type Exit.
Keyra • Jun 28 8:45 AM
Message from user
it shows it in transit on ur site AND on walmart
Message from user
for which package? a lying one? or the one i gave u
Message from bot
The one you advised the driver said you refused
To stop talking to the agent, just type Exit.
Keyra • Jun 28 8:45 AM
Message from user
there are MANY
Message from user
hold on, i'll get last one
Message from user
C12122006735853
Message from user
this 1 first said delayed
Message from user
then said damaged, then said I REFUSED IT!
Message from user
never happened.
Message from bot
Thank you for bringing this to our attention. We will notify the delivery facility to address this issue to make sure it does not happen again. I apologize for the inconvenience.
To stop talking to the agent, just type Exit.
Keyra • Jun 28 8:49 AM
Message from bot
Is there anything else I can assist you with today?
To stop talking to the agent, just type Exit.
Keyra • Jun 28 8:49 AM
Message from user
i have special instructions for where i live in ALL of my walmart orders, they have uber drivers that deliver too that have never been here before, don't know area at all and THEY get them delievered to me
Message from user
no thats NOT ALL
Message from user
i need U to add these special instructions for your drivers to DO THEIR JOBS!
Message from bot
Again, my apologies for this negative experience. I appreciate the opportunity to assist you.
To stop talking to the agent, just type Exit.
Keyra • Jun 28 8:49 AM
Message from bot
Keyra has ended the conversation
Jun 28 8:49 AM
Message from user
since they aren't reading walmart details
Message from bot
Please enter your tracking number below
Jun 28 8:50 AM
Message from user
wth??
Message from bot
Message from bot
Sorry, that tracking number is invalid. It usually begins with "LX", "LS", "1LS", "D", or "C". Please reach out to your seller for the correct tracking number if the problem persists.
Do you want to try entering your tracking number again?
yesno
Jun 28 8:50 AM
Message from user
u were supposed to b helping me!
Message from bot
Please enter your tracking number below
Jun 28 8:50 AM
Message from user
C12122006735853
Message from bot
Message from bot
Message from bot
A support ticket has already been created for this package.
We found a case associated with this tracking number.
Do you need further assistance with your package, and/or would you like to leave additional details?
You selected: Yes
Jun 28 8:50 AM
Message from user
Yes
Message from bot
Please add any additional information or concerns below
Jun 28 8:50 AM
Message from user
i need the driver who has my package RIGHT NOW TO BE GIVEN INSTRUCTIONS ON WHERE I LIVE
Message from bot
Your ticket has been updated and is being worked. Thank you for your patience.
Did this help?
HelpfulNot Helpful
Jun 28 8:51 AM
Message from user
i was just talking to an agent for help
Message from bot
Do you want to contact a support agent?
You selected: Yes
Jun 28 8:51 AM
Message from user
& she left!
Message from bot
Please enter your tracking number below
Jun 28 8:51 AM
Message from user
w/no help!
Message from bot
Please enter your tracking number below
Jun 28 8:51 AM
Message from user
Yes
Message from bot
Message from bot
Sorry, that tracking number is invalid. It usually begins with "LX", "LS", "1LS", "D", or "C". Please reach out to your seller for the correct tracking number if the problem persists.
Do you want to try entering your tracking number again?
You selected: yes
Jun 28 8:51 AM
Message from user
yes
Message from bot
Please enter your tracking number below
Jun 28 8:52 AM
Message from user
one sec. i need to get it again
Message from bot
Message from bot
Sorry, that tracking number is invalid. It usually begins with "LX", "LS", "1LS", "D", or "C". Please reach out to your seller for the correct tracking number if the problem persists.
Do you want to try entering your tracking number again?
You selected: yes
Jun 28 8:52 AM
Message from user
yes
Message from bot
Please enter your tracking number below
Jun 28 8:52 AM
Message from user
C12155623383317
Message from bot
Message from bot
Package status: The package was scanned at your local OnTrac facility and is being prepared for delivery.address: SAN PEDRO, CA
last event time: 06/28/2024 at 08:03 AM
estimated delivery date: 06/28/2024
Please select an option below:
You selected: Add Delivery Instructions
Jun 28 8:52 AM
Message from user
Add Delivery Instructions
Message from bot
Message from bot
Please keep in mind, you have selected delivery instructions. We will be unable to process any change of address information.
Do you want proceed with adding delivery instructions or do you need a change of address?
You selected: Delivery Instructions
Jun 28 8:52 AM
Message from user
Delivery Instructions
Message from bot
Message from bot
Please provide your delivery instructions and contact information below.
Category:
Gate Code
Turn by turn directions
Where to leave package
Business hours
Enter your instructions here:
i put in ALL that stuff time & again. Jun 28 8:52 AM
Message from user
Submit
Message from bot
Full Name
Phone Number
Email Address
Jun 28 8:53 AM
Message from user
Submit
Message from bot
Please confirm your contact information:
Name: Julie T.
Phone number: i put it in here!
Email: hedwig0109@sbcglobal.net
You selected: Yes
Jun 28 8:54 AM
Message from user
Yes
Message from bot
Message from bot
Sorry that phone number isn't valid.
Please enter your phone number below:
Jun 28 8:54 AM
Message from user
yes it is!
Message from bot
Please enter your phone number below:
Jun 28 8:54 AM
Message from user
310-507-5152
Message from bot
Sorry, that phone number is invalid. Do you want to enter your phone number again?
You selected: Yes
Jun 28 8:54 AM
Message from user
1-310-i entered it!
Message from bot
Message from bot
Sorry, that tracking number is invalid. It usually begins with "LX", "LS", "1LS", "D", or "C". Please reach out to your seller for the correct tracking number if the problem persists.
Do you want to try entering your tracking number again?
You selected: no
Jun 28 8:54 AM
Message from user
no
Message from bot
Is your reason for contact related to a tracking number?
YesNo
Jun 28 8:54 AM
Message from user
Yes
Message from bot
In order to further assist you please contact us again once you have a valid tracking number. Is there something I can assist you with?
Jun 28 8:55 AM
Message from user
i already was
Message from bot
Please enter your tracking number below
Jun 28 8:55 AM
Message from user
why does everyone keep leaving
Message from bot
Please enter your tracking number below
Jun 28 8:55 AM
Message from user
& NOT HELPING ME!
Message from bot
Message from bot
Sorry, that tracking number is invalid. It usually begins with "LX", "LS", "1LS", "D", or "C". Please reach out to your seller for the correct tracking number if the problem persists.
Do you want to try entering your tracking number again?
You selected: yes
Jun 28 8:55 AM
Message from user
yes
Message from bot
Please enter your tracking number below
Jun 28 8:55 AM
Message from user
C12155623383317
Message from bot
Message from bot
Package status: The package was scanned at your local OnTrac facility and is being prepared for delivery.address: SAN PEDRO, CA
last event time: 06/28/2024 at 08:03 AM
estimated delivery date: 06/28/2024
Please select an option below: *i did it ALL again tried BOTH phone #'s, every time told they were INVALID, the phones i use every friggin day!*
You selected: Add Delivery Instructions
Jun 28 8:55 AM
Message from user
Add Delivery Instructions
Message from bot
Message from bot
Please keep in mind, you have selected delivery instructions. We will be unable to process any change of address information.
Do you want proceed with adding delivery instructions or do you need a change of address?
You selected: Delivery Instructions
Jun 28 8:55 AM
Message from user
Delivery Instructions
Message from bot
Message from bot
Please provide your delivery instructions and contact information below.
Category: i entered it
Gate Code
Turn by turn directions
Where to leave package
Business hours
Enter your instructions here:
i
Jun 28 8:55 AM
Message from user
Submit
Message from bot
Full Name
Phone Number
Email Address
Jun 28 8:56 AM
Message from user
Submit
Message from bot
Please confirm your contact information:
Name: Julie Trotter
Phone number: 310-5
Email: hedwig0109@sbcglobal.net
You selected: Yes
Jun 28 8:56 AM
Message from user
Yes
Message from bot
Message from bot
Sorry that phone number isn't valid.
Please enter your phone number below:
Jun 28 8:56 AM
Message from user
1-310-54
Message from bot
Please enter your phone number below:
Jun 28 8:57 AM
Message from user
1-310-50
Message from bot
Sorry, that phone number is invalid. Do you want to enter your phone number again?
You selected: No
Jun 28 8:57 AM
Message from user
No
Message from bot
Let us know if you need help with anything else!
Was I able to help you?Not Helpful
Jun 28 8:57 AM
Message from user
U are WRONG
Message from bot
Please enter your tracking number below
Jun 28 8:57 AM
Message from user
No
Message from bot
Do you want to contact a support agent?
You selected: No
Jun 28 8:57 AM
Message from user
No
Message from bot
I am sorry could not help you at this time. You may want to rephrase your question and try again.
Jun 28 8:57 AM
Message from user
U GUYS ARE A NIGHTMARE. GOOD LUCK LASTING!
Message from bot
Message from bot
Sorry, that tracking number is invalid. It usually begins with "LX", "LS", "1LS", "D", or "C". Please reach out to your seller for the correct tracking number if the problem persists.
Do you want to try entering your tracking number again?
You selected: no
Jun 28 8:57 AM
Message from user
no
Message from bot
Is your reason for contact related to a tracking number?
YesNo
Jun 28 8:57 AM
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