Hello Amazon,
i JUST received notification that my sub & save orders that were due TODAY, that you've had & always have MONTHS to prepare for, that i was WAITING on specifically to receive today, as promised, are now "delayed". suddenly. HALFWAY THROUGH THE DAY ALREADY!! seriously? WHY is that? once again, some unforeseen occurrence, some unfortunate delay, that i, the customer, has to suffer again for. that always happens w/you guys. WHY?? why is this constantly happening to me w/amazon??
i am a prime member, yet i don't seem to receive ANY benefits from that! i'm supposed to get next day shipping, never happens. it's 2 days or more. my subscribe and save is almost always late, though u have MONTHS to prepare.
sometimes it's weeks late or months late, or never to be received at all! my personal fav is "will be delivered on wednesday", that wed, next wed? who knows? that wed sits there FOREVER, never becomes THE wednesday. something i just bought from you a month ago, that TOLD ME I WOULD RECEIVE IT THE NEXT DAY: after i ordered it, i then went back & saw i'd get it in weeks or months! wth? that's not what it said while i was buying it. i bought it for Halloween, I haven't received it yet, it's now 11/2/22, still no purchase. i called, tried to cancel it, was told i couldn't. what? again, i suffer for bad service!
the ONLY "free" movies on prime are movies i've seen, movies that are already FREE on my cable subscription, etc. or movies that are pure crap, that no one wants to see.
the ONE thing that i DID watch on amazon prime videos was "i love lucy" & only SOME of it was free. btw, i can record & also own lucy & do, & it's FREE on tv everywhere & has been since it aired in the 1950's!
Recently you removed that "free" i love lucy & now every episode has to be purchased or rented. what the hell?
WHY am i paying for prime? what am i getting out of it? certainly NOT movies or tv shows, certainly NOT fast shipping. certainly not any favors or specials in any kind of way. so why have i been paying for this for years? what is the point?
the world is expensive enough these days, w/out me paying for a service that is NO service to me!
i can't even find your email addy! why should that be so impossible? i had some saved in my email of course, but i googled it, to make sure i send to a live person & guess what? the link takes me to your site & then 500 different pages i need to go through & still NO help, no email addy, just more bs. i went back to google. screw 5 minutes of your site taking me around a merry go round, preferring me to call or chat!
Yes, indeed, I think i need to cancel my Prime. I also think that i need to be refunded for a good years worth of my paying a billion dollar company money for nothing! no wonder your owner can afford to go to space! on MY dime!
if you want to remain a billion dollar company, i suggest you make a LOT of improvements & think more of your customers instead of yourselves.
Sincerely,
Julie Trotter
