was just sharing my blog link on facebook and asking why...AND sprint is crazy issues

blogger is SO damn hard to maneuever!! why is that? i feel like i'm stumbling around in the dark on here, other than knowing how to post. even just GOING to my own page, i have no clue how to get anywhere else.
i was just telling someone how my friend myke started his own page on here and the very FIRST day it was stunning and amazing, he had ads and photos and beautiful stuff everywhere and he was saying something like "bear w/me, i just started, am learning the ropes" and i'm thinking "wtf? it looks like he just designed a website for christian dior or something!"
OH, speaking of that, i'm due for a re-up on my sprint cell contract and today was the deadline for me to do it, to re-up my contract AND (even better) get a cool new $500 phone for FREE, so i thought about it all week, was hemming and hawing, i was all in, totally wanted to do it, then started thinking about it and possibly changing phone companies, etc etc etc. then i was like screw it, i have a great plan, there are no better deals out there, i will definitely be paying more for LESS services and so on....so when i finally got home tonight (still within deadline time), i go to create a sprint account online because customer service TOLD me to do it online so the phone would be absolutely free, instead of ordering it from them or going to a sprint store.
well, speaking of difficult to navigate sites and nightmare situations.....i created my account, selected the phone, yadda yadda, but noooooooooooo!!! sprint just loops me around in circles so many times i lost count. asking for my account number, billing zip code, i provide it all EXCEPT for the stupid ass pin number! i never had a pin number, i never created a pin number, they never even TOLD me i HAVE a pin number, i have a code word that i use to access my account when calling them and that always does the trick and i never have a problem, but NOOOOO, the website HAS to have my non-existent (to me anyway) pin number for me to do ANYTHING on the site. to view my account, to change my account, to upgrade my phone, to view anything at all besides my phone number (that i entered), to take a breath, to save starving children in africa, you get the point. that was quite the run on sentence. i specialize in those, and sidetracking, giving backstories, and so on. i like to hear and know details of everything (of any interest), so i tend to give out ALL the details that i myself would be interested in, meanwhile i'm sure the people i'm giving the details too have their eyes rolling back in their head, or read my emails, listen to my voice mails, etc as a lullaby, a cure for insomnia. ;)
haha, i'm not even joking.
oh wait, i had my enormous run on sentence and still didn't even make my point. the point IS that no matter what i did, they continued to ask for this pin number, even though i answered every secret question. the clock is ticking away, moving closer and closer to taking away my fancy ass new phone and i'm getting frantic, though i'm doing everything they're asking of me.
they give you 3 options basically when you get to the pin part: enter it, say you don't know it, or say you don't pay the bill so you don't have it and no matter which one you enter it STILL asks for your bloody pin number, so wtf IS the point of all of those options? i tried each one 80 times in a row and their magic solution for NOT knowing your pin was to text it to you, yet each time they texted it to you it was an ENTIRELY different number, i would enter it in and they would tell me it was incorrect. i would have them text it to me again and the NEW number would be incorrect. then they would tell me my billing zip code was incorrect, then they would say my account number (straight off the bill, i can read AND i can type numbers correctly AND i know my zip code, shockingly enough) was wrong. WTF?? really? THEN when i type in my secret word, they tell me it's wrong, though later i made the TINIEST bit of progress ever, because they accepted ONE of the numbers they texted to me, just to then SHOW me my secret answer, which was the one i had typed in 30 times. the exact one, but it was "incorrect". again WTF??
oh then when it actually ACCEPTS one of the trillion numbers they text me, it just goes right back to asking for my pin. wasn't that the ENTIRE point of them texting it to me? apparently not. whomever designed their website and that system of accessing your account must be getting a great laugh out of all of this. i have never experienced anything like it online in my LIFE!!! though i did just say that i have blogger navigation issues, but this is a dream compared to sprint.
so yeah back to enter your pin and no matter what i put in it's wrong. then they start telling me i've made too many attempts and they aren't going to allow anymore, even though i would close the page or go back and make a thousand more attempts and they totally allowed me to. again WTF??
soooooo........after about the first hour of this ready to pull out your hair bullshit and tell sprint to go fuck themselves, i wouldn't re-up if they delivered a brand new rolls royce to me in the morning (or a car that i would actually want), actually yeah i would re-up if they did that, but possibly would not for anything short of such a grand gesture, though of course i'll get over it by the time i wake up later on. oh yeah and it's almost 4am and THAT is thanks to sprint as well (or my determination to overcome the un-overcomeable (yeah not a word, but whatever). so yep, i finally called them and of course they are closed, i try chat: closed, email: god only knows when you'll get a response on that, i even tried the automated system on the phone, still nada.
then i even called someone to see if THEY could access their own account, they also did not have a pin number and had no awareness of it and went through the majority of the stuff i did (because i finally told them it's a circle of hell and they would get nowhere, so thanks but give up now).
so, no new phone, no fabulous "deal", sure i could buy the phone on ebay or something but it's even selling for $300 and up on there.
i still have no clue what "my" pin is or how to retrieve it in any way. now my big plan is to call sprint later today and raise hell (so to speak. i will be perfectly civil and lovely) and hopefully "make" them give me that offer even though it officially expired at midnight, but hey, THEY are the ones dying for me to renew my contract which is up and has been up for awhile and THEY are the ones dying to make money and get whatever they can outta anyone. so after what i went through (2 hrs altogether of website hell), and all i have to show for it is a backache from hell, a headache and an interruption of something i put a pause on that i was thoroughly enjoying and pissing off the person that was waiting on me.
so yeah, they'd better JUMP THROUGH HOOPS is all i gotta say at this point. utterly ridiculous!
the person i called even sent them a long email (i didn't bother, i was beyond that) detailing what we were going through and how they kept texting different useless numbers over and over that didn't work and that NOTHING worked. i could have sworn that sprint customer service on the phone (or SOMEWHERE!) was available 24/7. i think it's silly for it not to be, just imagine how much business they lose over NOT being available.
i even basically sent myself a message to request "permission" to access my own account. but i didn't get a text or an email or a phone call, so that will apparently come in a couple/few days.
ai yi yi.
so yeah that's my long, sordid, stressful (for me) tale of my late saturday night sprint game. ha. i know we ALL go through frustrations like this, sometimes daily.
for example: (though i may have blogged about this, not sure, it IS one of my biggest pet peeves though)....customer service in general in life, in stores and such. and incompetence and rudeness. not even just w/employees who are being paid to wait on you, service you, just human beings in general. it's like almost all manners have just gone out the window. people slam into you and don't even apologize, in fact, they'll even yell at YOU when they did something or give you foul looks or whatever. oh yeah, i could go on and on (obviously) about lack of manners, courtesy, customer service and all of that good (or should i say bad?) stuff. man, i go out of my way to be courteous. let's say someone DOES slam into me, which i've had happen many, many times, in the market, wherever, i even had a lady not watching her child let her child run into/over me so hard that he broke my toenail and my foot was bleeding and I apologized to her!  i apologize or say excuse me or sorry or any possible kindness or manners that i can show, as a RULE! not as an exception.
and i'm not claiming to be "better" than anyone else or more mannerly (well maybe i AM claiming to be more mannerly, or at least more aware of being mannerly), but c'mon people, what HAS happened to manners, etiquette, "the customer is always right", and all that good stuff?
okay, that is it for me. i am officially going to bed. omg it's already sunday!!! this weekend flew by soooo quickly. blink and it was past.